On the basis of an extensive inspection and checking campaign, the Czech Trade Inspection Authority (ČOI) published the most common problems related to violations. The published recommendations, in accordance with the regulation of the European Parliament, apply to all sellers and service providers, also not based in the Czech Republic, but selling via the Internet to Czech customers.
The legal basis for the following recommendations is § 53 of Act No. 40/1964, known as the Czech Civil Code. Pursuant to the fourth paragraph of the above-mentioned provision, the seller is obliged to provide:
1. Basic information data, i.e. the name of the seller, information about entering into the company register or register of entrepreneurs, contact address, telephone number and e-mail mail. The indicated phone number must be working.
2. Name and characteristics of the goods (description) along with technical data or specification that will allow for unambiguous identification of the type of goods.
3. The price of goods or services along with additional costs such as shipping costs, packaging (if counted separately) VAT rate, etc.
4. Information about accepted payments and method of delivery.
5. Information on the right to withdraw from the purchase contract within 14 days and on the right to make a complaint.
6. For the provided contact telephone numbers, information on who covers the cost of the call and according to what price list.
7. Information on the storage, processing and use of customers' personal data stored in the store's database.
If the seller does not provide the above information, he may be fined up to 5000 CZK. A seller who violates the regulations in a serious way may be fined up to one million kronor.
The above recommendations apply to selling via internet sites (e-shops), auction servers and other forms of online advertisements, but also for mail order sales via directories (then this information must be included in the prospectus).
Service providers offering their services over the Internet are also required to include the above information, unless the nature of the service implies something else (e.g. when the service does not require delivery parcel)
At the same time, we would like to inform you that in accordance with the latest EU judicature, the seller is obliged to refund the shipping costs. At the same time, the trader may charge the consumer with the operating costs of the return.
Similar requirements for Polish online stores are set by the provisions on the provision of electronic services, scattered in various acts (Journal of Laws No. 144, item 1204, as amended), on the protection of certain consumer rights and on liability for damage caused by a dangerous product, (Journal of Laws No. 22, item 271, as amended), on special terms and conditions of consumer sale and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended) and protection of personal data, (Journal of Laws, No. 133, item 883 as amended).
We offer an audit service to interested service providers and online stores for CZK 600 (PLN 100) net . The scope of the service includes the indicated errors on the website and instructions on how to remove them. Current contractors using our virtual office are entitled to a 50% discount (50 PLN/300 CZK). If interested, please place orders in the"Forms" section in the customer panel.